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AI receptionist for HVAC companies

Your phone gets answered while you’re up in the attic.

It answers service-call and same-day questions from rules you set. Where a rule is blank, it says a person will confirm.

Try it free

Free to hear it in your browser. The 7-day trial needs no card.

Plans from $39 a month

An example HVAC call and the job sheet it writes

Example call

Summit Heating & Air. Made-up business and caller.

  1. Caller

    My furnace is running but the house keeps getting colder. Can someone come today?

  2. Assistant

    Sorry to hear that. Is it a gas furnace or a heat pump?

  3. Caller

    A gas furnace.

  4. Assistant

    Thanks. For no heat we can send someone between 12 and 6 today. The service call is $89, applied to the repair. What’s the address?

Read the whole call
  1. Assistant

    Thanks for calling Summit Heating and Air. I’m the AI assistant. How can I help?

  2. Caller

    My furnace is running but the house keeps getting colder. Can someone come today?

  3. Assistant

    Sorry to hear that. Is it a gas furnace or a heat pump?

  4. Caller

    A gas furnace.

  5. Assistant

    Thanks. For no heat we can send someone between 12 and 6 today. The service call is $89, applied to the repair. What’s the address?

  6. Caller

    88 Maple Court.

  7. Assistant

    Got it. Your name and the best number to reach you?

  8. Caller

    Priya, 312-555-0142.

  9. Assistant

    Priya, 312-555-0142, 88 Maple Court, gas furnace running but not heating, today between 12 and 6, $89 service call. Is that right?

  10. Caller

    That’s right.

  11. Assistant

    You’re on the sheet. Dispatch calls you before the technician heads over. Anything else?

Job sheet

In your inbox · example

One real caller, one job sheet: a callback number they confirmed, a location and what they need.

Caller
Priya, 312-555-0142 Read back to the caller
Address
88 Maple Court, 60614
Request
Gas furnace running, house getting colder
Window
Today, 12 PM to 6 PM
Price given
$89 service call, applied to the repair

Needs you Confirm the window, then call Priya before the technician heads over.

What HVAC callers ask, and what it says.

You write short rules and it answers only from them. Leave one blank and it says a person will confirm.

  1. “Can you come today?”

    You write: No heat: today, 12 to 6. Cooling only: next weekday.

    Caller hears: “For no heat we can send someone between 12 and 6 today.”

  2. “How much is a service call?”

    You write: $89, applied to the repair.

    Caller hears: “The service call is $89, applied to the repair.”

  3. “Do you work on my system?”

    You write: Gas furnaces, heat pumps and central air. Not boilers or window units.

    Caller hears: “We work on gas furnaces, heat pumps and central air. We don’t service boilers or window units.”

  • If your rules call it an emergency, such as no heat in a cold snap, it transfers the call to Sam. It takes a callback number only if the transfer can’t be placed.
  • It collects the address first, then the name and callback number, the system and the symptom, and whether the caller is an existing customer. Then it reads it all back and states your callback promise. It doesn’t write to your calendar yet, so you confirm the window.
Try it free

Free to hear it in your browser, with example rules you then make yours. The 7-day trial needs no card.

Pay only for real callers.

Plans start at $39 a month. Each real caller is one job sheet: a confirmed callback number, a location and a request. Spam, hang-ups and wrong numbers are never billed.

See the plans What missed calls cost you

Questions HVAC companies ask.

What does it say when it doesn’t know?

That a person will confirm. Then it takes the address, the system and the symptom, and a callback number. It says only what you approved.

Can it tell if a repair is under warranty?

No. It doesn’t check warranties or coverage. It takes the equipment and whether the caller is an existing customer, and your team confirms.

How do I hear about a no-heat call at night?

Your emergency rule can transfer the call to your on-call number. It takes a callback number only if the transfer can’t be placed. Every call also lands in your inbox with its transcript and recording, and you get an email.

Hear it answer as your HVAC business.

Name your business and your assistant answers in your browser.

Try it free

Free to hear it in your browser. The 7-day trial needs no card.