REFUNDS AND CANCELLATION
Simple to leave.
Fair when we get it wrong.
1. The 7-day trial
Your first self-serve workspace starts with a 7-day trial. The trial ends after 7 days, 10 job sheets or 30 minutes of AI talk time, whichever comes first. No card is needed to start it, and nothing is charged for it. When it ends, choose a plan to keep answering calls; a plan is billed monthly from the day you subscribe. The trial is once per person: a workspace you create after that starts on its paid plan straight away.
2. Cancelling a subscription
The workspace owner can cancel at any time from the Usage page of your workspace, or by emailing support@onanswer247.com from an owner's address. Cancelling the automatic payment in your PayPal account counts as cancelling too. Cancelling stops billing at PayPal at once. Your assistant keeps answering until the end of the period you have already paid for; after that your assistant stops answering calls and no further payment is taken. The rest of that period is not refunded. We do not charge a cancellation fee.
3. Monthly fees
The trial is the time to decide whether OnAnswer247 fits your business. Monthly fees are for the month ahead and are not refunded for partial months, unused job sheets or a change of mind. An upgrade is charged at once on PayPal: the price difference for the days left in your current billing period. The new price applies from your next billing date. Downgrades take effect at the next billing date, and the current month is not refunded. Extra job sheets beyond your plan's allowance are billed at the plan's rate at the end of each monthly period, on a later monthly PayPal payment. Extra job sheets were delivered to you and are not refundable, except where you mark one as fake, a duplicate or a test within 14 days and the recording bears that out, or where it results from a fault on our side, as described below. For workspaces created before 8 October 2026, the earlier 30-day window applies until 7 November 2026.
4. Faults on our side
If our service was unavailable or answered incorrectly because of a fault in OnAnswer247, we will credit the affected job sheets and, where the outage materially affected your month, refund a proportionate part of the monthly fee. Faults in your carrier, your internet connection or the caller's line are outside this policy. Write to us within 30 days of the incident with the workspace name and the dates involved.
5. Billing mistakes
Duplicate charges, charges after a confirmed cancellation and amounts that do not match your plan are refunded in full once verified. Report them within 60 days of the charge.
6. How refunds are paid
To ask for a refund, email support@onanswer247.com with your workspace name. We issue refunds through PayPal to the payment method used at checkout. How long they take to appear depends on your bank or card issuer. We cannot refund to a different card or account.
7. Invoiced and Healthcare plans
Plans billed by invoice, including the Healthcare tier, follow the cancellation and refund terms in their order form. Where the order form is silent, sections 4 and 5 of this policy apply.
8. Questions
Email support@onanswer247.com with your workspace name. We reply within one business day. The full service terms are in the terms of service.
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