The agreement
behind the service.

These terms are a contract between you and OnAnswer247. By creating a workspace, starting a trial or using the service you agree to them. If you are accepting on behalf of a business, you confirm you have the authority to bind it.

1. Who we are

OnAnswer247 is a product of Inniv8 (inniv8.com), a sole proprietorship registered in the Philippines, at Unit 6B 3C Building, MacArthur Highway, Mabiga, Mabalacat City, Pampanga 2010, Philippines ("OnAnswer247", "we", "us"). Contact us at support@onanswer247.com. We sell OnAnswer247 subscriptions ourselves. PayPal processes the payments and is not the seller; PayPal's own terms apply to your use of PayPal, and these terms apply to the service.

2. The service

OnAnswer247 is AI receptionist software that answers calls on a phone number you connect, collects the caller's request, transfers calls to your team according to your rules, notifies you and stores a transcript, a summary and, unless you switch it off, a recording in your workspace. Features, plan allowances and prices are described on the pricing page, which forms part of these terms.

3. Your account

• The service is for businesses. You must be at least 18 and use it for your own business operations.
• Keep your sign-in credentials confidential. You are responsible for activity in your workspace, including by users you invite.
• Give us accurate business, contact and billing information.

4. Your phone number and carrier

Today you connect your own carrier account (Telnyx or Twilio) and point a number you control at OnAnswer247. OnAnswer247 does not sell phone numbers, call minutes or messaging. Number rental, carrier charges and carrier terms are between you and your carrier, and the number stays yours. We store any carrier credentials you provide, encrypted, only to answer and transfer calls for your workspace and to send the one-time codes that verify your test numbers. We never enable carrier-side recording, transcription or AI features on your account.

5. Plans, trial and payment

• Self-serve plans are billed monthly in advance through PayPal, on the anniversary of your subscription start, at the price shown when you subscribed.
• Usage is measured in job sheets as defined on the pricing page: a call in which the assistant captured a confirmed callback number, a location and a request. Calls that do not meet that definition, transfers to your team, and calls from phone numbers you have registered as your own are not billed. Job sheets beyond your plan's allowance are billed at the plan's rate at the end of each monthly period and added to a later monthly PayPal payment, normally the one about a month after that period ends, because PayPal fixes a payment's amount about 10 days before it is taken.
• You may dispute a job sheet within 14 days as fake, a duplicate or a test. We review the recording and credit the sheet where the dispute holds. Repeated disputes without basis may move the workspace to another billing basis after notice. For workspaces created before 8 October 2026, the earlier 30-day window applies until 7 November 2026.
• Standard plans are not billed by call length. AI talk time is reported for reference and does not stop or forward calls. An optional monthly job sheet cap forwards new calls to your configured fallback number; calls in progress finish.
• To keep each call bounded, the assistant starts to wrap up at 10 minutes and ends the call at 11. One caller gets at most three answered calls an hour; a later call goes to your fallback number, or hears a busy signal if you have none. Numbers you register for testing are exempt from the hourly limit.
• The trial ends after 7 days, 10 job sheets or 30 minutes of AI talk time, whichever comes first. No card is needed to start it, and nothing is charged for it. When it ends, choose a plan to keep answering calls; a plan is billed monthly from the day you subscribe. The trial is once per person: a workspace you create after that starts on its paid plan straight away.
• The workspace owner may change or cancel the plan at any time on the Usage page of the workspace, except that an upgrade is not available in the last 24 hours before your billing date. If you pay with a PayPal account, you change your payment method in PayPal; if you pay by card without one, email support@onanswer247.com to change it. Cancellations, plan changes and refunds follow the refund and cancellation policy.
• We may change prices for new subscriptions at any time. For an active subscription, a price change applies from the next renewal after at least 30 days' notice by email.
• Invoiced plans, including the Healthcare tier, are governed by their order form, which prevails over this section where they differ.

6. Acceptable use

You agree not to use the service:

• for anything unlawful, deceptive or harassing, or in breach of telemarketing, call-recording or consumer-protection rules that apply to you;
• as an emergency line. The service cannot dispatch emergency services. Where your callers may face emergencies, keep the emergency instruction in your greeting and a human escalation path in your rules;
• to disable or work around the AI disclosure in the greeting where the law of your caller's location requires it;
• to handle protected health information on a Standard plan. Health data requires the Healthcare tier and a signed Business Associate Agreement;
• to probe, overload or reverse-engineer the service, or to resell it without our written agreement.

7. AI limitations

The assistant is an automated system. It can mishear, misunderstand or state something incorrectly, and it does not give legal, medical or professional advice. You decide what it may say and do through your configuration, you review its transcripts, and you remain responsible for commitments made to your customers. Do not rely on it as the only record of a call that matters.

8. Your data

You own your configuration, transcripts, summaries and caller information. You grant us the license needed to process them to run the service for you, as described in the privacy policy. Transcripts are kept for 90 days on Standard plans. Call recording is on by default and can be switched off per assistant. Recordings are available for 90 days before expiring and being scheduled for deletion. We do not use your data, or your callers' data, to train AI models; our speech provider is opted out of model training and our language-model router excludes hosts that keep or train on prompts. The default greeting tells callers they are speaking with an AI assistant and that the call may be recorded. You can change the greeting, and you are responsible for giving your callers any notice the law requires, including a recording notice, and for the lawfulness of the instructions you give the assistant.

9. Healthcare tier

The Healthcare tier is not open yet. When it opens, it will be available only under a separate order form and a Business Associate Agreement signed before any protected health information is processed. Its scope, safeguards and pricing are set out there.

10. Availability and support

We aim for continuous availability but do not guarantee it. Calls depend on your carrier and third-party AI providers. Configure a fallback number so that, if we are unavailable, calls reach a person. Support is by email; we aim to reply within one business day.

11. Suspension and termination

You may end your subscription at any time. We may suspend or end your access if you breach these terms, if payment fails after reasonable notice, or if the law requires it. On termination we stop routing calls and delete your workspace data within 90 days, except where we must keep records for legal or accounting reasons.

12. Warranties and liability

The service is provided "as is". To the extent permitted by law we exclude implied warranties, and our total liability for any claim arising from the service is limited to the fees you paid us in the 12 months before the claim. We are not liable for lost profits, lost business, missed calls or indirect loss. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

You will defend us against third-party claims arising from your use of the service in breach of these terms, the content you configure or your handling of caller data, and cover the resulting costs.

14. Changes to these terms

We may update these terms. Material changes are announced by email to workspace owners at least 30 days before they take effect; continuing to use the service after that date means you accept them.

15. Governing law

These terms are governed by the laws of the Republic of the Philippines. We will try to resolve any dispute informally first; failing that, the courts of the Philippines have jurisdiction, without prejudice to any consumer rights you have under the law of your own location.

16. Contact

Inniv8, Unit 6B 3C Building, MacArthur Highway, Mabiga, Mabalacat City, Pampanga 2010, Philippines.
support@onanswer247.com

Read the privacy policy →