OnAnswer247 Try it free

AI receptionist for appliance repair

Your phone gets answered while you’re behind the washer.

It answers diagnostic-fee and same-day questions from rules you set. Where a rule is blank, it says a person will confirm.

Try it free

Free to hear it in your browser. The 7-day trial needs no card.

Plans from $39 a month

An example appliance repair call and the job sheet it writes

Example call

Brightline Appliance Repair. Made-up business and caller.

  1. Caller

    My washing machine won’t drain. Do you fix Samsung?

  2. Assistant

    Yes, we repair Samsung washers. Is it front-loading or top-loading?

  3. Caller

    Front-loading.

  4. Assistant

    Thanks. The diagnostic fee is $75, applied to the repair. We have a window tomorrow between 9 and 1. What’s your zip code?

Read the whole call
  1. Assistant

    Thanks for calling Brightline Appliance Repair. I’m the AI assistant. How can I help?

  2. Caller

    My washing machine won’t drain. Do you fix Samsung?

  3. Assistant

    Yes, we repair Samsung washers. Is it front-loading or top-loading?

  4. Caller

    Front-loading.

  5. Assistant

    Thanks. The diagnostic fee is $75, applied to the repair. We have a window tomorrow between 9 and 1. What’s your zip code?

  6. Caller

    94110.

  7. Assistant

    You’re in our area. Your name, callback number and address?

  8. Caller

    Marcus, 415-555-0128, 312 Alder Street.

  9. Assistant

    Marcus, 415-555-0128, 312 Alder Street, Samsung front-loading washer not draining, tomorrow between 9 and 1, $75 diagnostic fee. Is that right?

  10. Caller

    That’s right.

  11. Assistant

    You’re on the sheet. Dispatch calls you tomorrow morning before the technician leaves. Anything else?

Job sheet

In your inbox · example

One real caller, one job sheet: a callback number they confirmed, a location and what they need.

Caller
Marcus, 415-555-0128 Read back to the caller
Address
312 Alder Street, 94110
Request
Samsung front-loading washer, not draining
Window
Tomorrow, 9 AM to 1 PM
Price given
$75 diagnostic fee, applied to the repair

Needs you Confirm the window, then call Marcus before the technician leaves.

What appliance repair callers ask, and what it says.

You write short rules and it answers only from them. Leave one blank and it says a person will confirm.

  1. “Do you fix my brand?”

    You write: Samsung, LG, Whirlpool and GE. No commercial equipment.

    Caller hears: “Yes, we repair Samsung washers.”

  2. “What’s the diagnostic fee?”

    You write: $75, applied to the repair.

    Caller hears: “The diagnostic fee is $75, applied to the repair.”

  3. “How soon can you come?”

    You write: Next weekday, 9 to 1. No same-day visits.

    Caller hears: “We have a window tomorrow between 9 and 1.”

  • If water is leaking or the caller reports smoke, your emergency rule can send the call to Sam. It takes a callback number only if the transfer can’t be placed.
  • It collects the appliance, the brand and the symptom, then the address, name and callback number. Then it reads it all back and states your callback promise. It doesn’t write to your calendar yet, so you confirm the window.
Try it free

Free to hear it in your browser, with example rules you then make yours. The 7-day trial needs no card.

Pay only for real callers.

Plans start at $39 a month. Each real caller is one job sheet: a confirmed callback number, a location and a request. Spam, hang-ups and wrong numbers are never billed.

See the plans What missed calls cost you

Questions appliance repair shops ask.

What does it say when it doesn’t know?

That a person will confirm. Then it takes the appliance, the symptom and a callback number. It says only what you approved.

Can it quote a repair price?

Only what you write down, like your diagnostic fee. For a repair price you haven’t set, it says a person will confirm.

Does it take the model number?

If the caller has it, yes. Add the model number to what it collects and it asks for it and reads it back.

Hear it answer as your appliance repair business.

Name your business and your assistant answers in your browser.

Try it free

Free to hear it in your browser. The 7-day trial needs no card.